Customer Support

Our support team is always here to assist you.

Common purchase queries answered

Orders and Shipping

Most orders are shipped out in 2 to 3 business days and arrive within 2 to 15 business days, depending on the shipping service selected at checkout and your location.

During periods of high volume (product launches, sales, promotions, etc.), please allow more time to process your order. Thank you for your patience!

An account will be automatically created for you when you make an order.

You will be able to modify your personal info, add shipping addresses and wheck your orders.

You can change your shipping address when making a new order or in your personal account.

To check the status of your order, please visit this link. You will simply need to enter your order number and the email address you used to place your order. However, all updates will be sent to the email address provided during the purchase (order confirmation, shipping confirmation, etc.).

VS SHOP accepts several payment methods including cards and virtual payments.

 

CARDS:
Visa
MasterCard
American Express
Discover
Diners Club
JCB

 

VIRTUAL PAYMENTS:
PayPal
Apple Pay
Google Pay

BANK PAYMENTS:
Bancontact
iDEAL
Giropay
EPS
Multibanco
SOFORT
Przelewy24

While beauty and fashion have no boundaries, international orders can be subject to import taxes, customs duties and fees levied by your country’s customs upon arrival.

When ordering VS SHOP, the consignee of the shipment (who is you) is the official importer and is responsible for these import charges, as well as comply with all laws and regulations of the country of destination.

VS SHOP does not collect duties and taxes, and as smart as we are, we can not predict what your particular fees may be. Customs policies vary considerably from country to country, so please contact your local customs office for more information.

We deliver to every corner of the planet Earth. Mars will be our next target.

Shipping costs are calculated at checkout and are based on the total weight of the order and destination.

Yes. All orders are shipped in one package

If you need to swap an item

Returns and Exchanges

If, for any reason, you are not satisfied with your purchase, you may return unopened and unused items to us within 30 days of receipt. To be acceptable for returns, items must be unused, unopened and have all original seals intact.

We are sorry to hear that you received the wrong item. To help you, please send us a photo of the wrong item and a screenshot of the packing slip so that we can help you replace your item.

We are sorry to hear that part of your order has been damaged. To help you, please send us a photo of your damaged items and a screenshot of the packing slip so that we can help you replace your item.

We want you to be totally satisfied with your order; However, we understand if a product does not work and we want to make the return as painless as possible. Naturally, we can not take returns on products used or purchased outside our 30 days return window. Unfortunately, for the moment, we do not offer credit for gift returns. All gift returns will be credited to the gift buyer’s credit card upon receipt of the return.

 

Please note: All discounted items are the final sale; they can not be returned or exchanged.

 

Returns are free if returned within 30 days after your purchase date. You will receive a refund for only returned items. Initial shipping costs are not refunded on returned items. Please include a copy of the original order confirmation with the package. Your refund will be issued according to the original payment method in the 5 to 7 business days following the sending of the notification email, acknowledging that your return has been processed.

 

All returns must be sent to:

 

VS Shop
Attention: Returns Processing
136 Jestan Blvd.
Newcastle, DE 19720
USA
Tel: + 1-302-400-0191

 

Please include a copy of the original order confirmation in the package.

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To correct an incorrect shipping address, we recommend that you contact our customer service immediately.

 

If your order has not been processed yet, the address may be modified by one of our customer support representatives. If the order has already been processed, unfortunately, it can not be modified.

To cancel your order, we recommend that you contact our customer service to request a cancellation if your order has not been processed yet.

 

Unfortunately, if an order has been processed and sent, we can not cancel it.

 

To correct any errors regarding your order or address information, we recommend that you contact our customer service to request a modification. If your order has not been processed and shipped, the order may be modified. If the order has been processed and shipped, unfortunately, the order will be shipped as is and can not be modified.

Still need help?

Get in touch with us

Free Worldwide Shipping

On all orders over 60€

Easy 30 Days Returns

30 days returns with moneyback guarantee

International Warranty

Offered in the country of usage

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